Frequently asked questions

🔸Want to go to the movies this weekend or next week, but there are only a few shows on sale?

The cinema program is compiled every 7 days. We release the new schedule every Wednesday, and it is valid from Friday to Thursday. Special screenings and tickets for seniors' cinema mornings are on sale in advance.

🔸Bought a ticket but can't come to the movie?

You can exchange your ticket at the cinema café until the start of the screening to which the ticket was purchased.

🔸Bought a ticket but can't find it in your e-mails or have not received the ticket on your e-mail?

Log in to your Artichoke club account on and see the "MY TICKETS" section.

🔸Your screening was interrupted or postponed due to an unexpected situation at Artis or Solaris?

Write to and we provide free tickets to a new screening.

🔸We do not buy back, exchange or renew purchased gift tickets. Thank you for your understanding!